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For further clarity and information on our products, kindly visit our Birth Pool In A Box FAQs.
UK
All orders for delivery in Great Britain where funds are cleared by 1pm UK time on a working day Monday to Friday are despatched the same day, except items going by Royal Mail which are despatched within 1 business day. Orders received after 1pm on a Friday are shipped on the first working day after the weekend, usually a Monday.
Note that if your order is going by carrier, DPD will make a first delivery attempt on the 1st working day after despatch and leave a card if not successful. If you provide a mobile phone number with your order, you will receive a text message on the morning of delivery with a 1 hour time window during that day. If you reply with an alternative date, you will have used one of your two included delivery attempts.
Netherlands & Belgium, please order from Bevallingsbaden
Romania, please order from BBmic
Other EU Countries please order from Birthpools.com
USA, please order from Waterbirth Solutions
Mexico, please order from Tinasparaparto
Canada, please order from Choices Childbirth Services.
Australia, please order from Simply Birth.
New Zealand, please order from Aquabub
Turkey, please order from Alpler Medikal.
UAE, Qatar, Kuwait and Saudi Arabia please order from Suleiman Group
UK & Ireland
You are welcome to return your unopened goods to us for a refund up to 90 days.
Please ensure that you pack the goods securely with our original packing list inside (or a note with your order number) and label the outside of your parcel with the name used on the order and the order number from the packing list.
We advise you to use a service that requires a signature so that you have proof of delivery – we can only refund for items that we have received and carriers do not have a 100% service level.
Return address:
Return address:
For shipping address details, please Contact Us
After inspection of the goods, we will refund you the value of the unopened items within 5 working days.
Things to keep in mind:
– Standard Parcels service from your Post Office can take 5 working days to deliver
– With a parcel carrier you have to wait in for them to collect the parcel
– Standard Parcels for a 15kg box will be more expensive than a parcel carrier booked through www.interparcel.com or www.parcel2go.com
– If you return goods without your name or order reference, there will be a delay while we figure out who they are from. Sometimes we cannot tell and will wait for you to contact us again
– If goods are damaged in transit or opened, we will not be able to refund them.
Outside of the UK & Ireland
Please contact the retailer you purchased from in the country you are in and ask them for their returns instructions and policy as they may vary from ours.
Be the first to ask a question about this.