At Birth Pool in a Box, we want you to be completely satisfied with your purchase.
For purchases made directly from us, you can return qualifying goods within 90 days of delivery for a refund of the returned items.
To qualify for this extended offer, the products must be unused, not inflated and in their original unopened product packaging, with any product seals intact.
You may open the outer shipping carton. Opening the delivery box does not affect this offer, provided the individual products and their packaging and seals meet the conditions above.
This extended offer is in addition to your statutory rights. The conditions above do not restrict your legal rights to cancel an online purchase or return faulty goods, explained below.
Please contact our customer service team at info@edelimmersys.com with your order number. We will guide you through the return process and provide a return shipping label and the correct return address.
Pack the items securely to protect them in transit. Include the original packing list or a note with your name and order number so that we can identify your return. Keep your proof of posting and tracking details.
If you would like a different item, return the original item following the steps above and place a new order for the product you want.
Refunds under our extended offer will be processed within 14 days of receiving the returned items and issued to the original payment method. If you return only the kit portion of a bundle under this offer, we will refund the kit portion only.
Original delivery charges are not refunded for change-of-mind returns under the extended offer, except where your statutory cancellation rights require a refund or the return is due to a fault on our part.
UK consumers normally have 14 days after delivery to tell us they wish to cancel an online purchase, without giving a reason, and a further 14 days to send the goods back. Contact us at info@edelimmersys.com to cancel.
For a cancellation covered by these rights, we will refund the purchase price and the cost of our standard outbound delivery, if paid. If you selected a more expensive delivery service, the additional upgrade cost does not have to be refunded. We will make the refund without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.
You may handle goods as necessary to establish their nature, characteristics and functioning. The unopened-packaging condition of our extended offer does not override this right. Statutory exceptions can apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed; this is not a blanket exclusion of every product we sell.
If an item arrives damaged, is faulty or is not as described, please contact us as soon as possible. We will arrange an appropriate replacement or refund at no additional cost to you. The conditions of our extended 90-day offer do not limit your statutory rights for these goods.
If you bought from a retailer or distributor rather than directly from us, please contact that seller for their return instructions and policy. This includes purchases outside the UK and Ireland.
If you have any questions about a return, please contact info@edelimmersys.com.
Practical tips, evidence-informed guides and setup reminders - written by people who understand birth. No spam, ever.
By clicking Sign Up, you agree to our Terms and Conditions.
| Product | Price | Quantity | Options |
|---|
